Delivery Times & Order Processing

Delivery Times & Order Processing Information

To offer our customers a wide range of products, we made the decision to categorize products as either available for Immediate Shipment or Special Order.

Products are marked as Special Order within the product page, there will be a tab below the description stating "This Item is Special Order!".
These Special Order products are in stock but they are not held in our warehouse - when you place an order for these items, they are processed externally and then shipped to us so we can re-package them, check them over and send them out to you.
This is great as we can offer a wider range of products to customers but has the immediate down-side of a slightly longer processing time, resulting in a longer delivery time to you.

Products that are Special Order will have an extended processing time of up to 10-14 days. Once processed and ready to ship, you'll receive an email confirming this and tracking information for the Shipment part of your orders journey.
We always use trusted couriers such as Royal Mail, DPD, FedEx and DHL.

If items are available for Immediate Shipment, they'll be processed within the same or next working day. These are popular items and those that are seasonal or limited edition. This range is changing constantly and we are making efforts to make more and more lines available for Immediate Shipment.