Shipping & Tracking
Shipping & Processing Orders
The delivery periods we advise are taken from our vast warehouse distribution experience and our close working relationships with our delivery partners. Please take note of those delivery periods prior to purchasing any of our products. See below for more information on international deliveries
- UK orders are sent by either via Royal Mail or Courier. These orders usually arrive to the buyer within 7 days after the item has been paid for, but allow up to 14 days for the product(s) to arrive as some problems may occur once we have passed the parcel on to the shipping service. If the customer has paid extra for faster postage then these time scales will change.
- International (Including USA) orders are sent via DPD or FedEx and usually arrive within 28 days. Please note that this is a maximum time scale as different parcel may end arriving at their destination quicker depending upon where they are travelling to and the methods of transport used to ship the parcel.
Schockemohle items can sometimes be special order therefore delays can be expected
Please note our warehouse is closed over the weekend and we only ship out orders Monday to Friday. If you wish to expedite your order to receive it faster, either call or email us to enquire about extra charges for faster shipping.
Most popular items are in stock in our warehouse but for items that are classed as Special Order, they may need to be ordered in directly from our suppliers. We display all estimated delivery times on each item within our catalogue. If there are any further delays with your order, we will be in touch with you promptly to make you aware of this.
As much as possible we ship anywhere in the world and at a shipping cost that presents good value. Unfortunately there are some remote locations worldwide that our couriers charge us surcharges to deliver to. Where possible, we will always try and deliver to these areas at no extra cost to yourself. However, if the cost of the shipping is what we would deem excessive* we may ask you to contribute to the cost or offer you a full refund on your order.
Shipping heavy and bulky items internationally to areas outside of the European Union usually incurs large shipping charges that we would be unable to cover in our free shipping policy. If we deem the shipping charges to be excessive* we will contact you as soon as possible to discuss further
We have a vast experience of shipping parcels internationally and work closely with our couriers to ensure that items are delivered to you in the perfect condition that we send them. Shipping certain items such as powders, supplements, liquids and foodstuffs internationally can often present problems with customs and border control in the delivery country. We will usually communicate with you about our concerns and either give you the option to cancel your order or notify you of the risks and allow you to make a decision if you wish to proceed**
Every order that we send out of our warehouse will have a tracking number so you are able to track your parcel and know where it is. Once the parcel has been sent out with one of our courier services, you shall receive and email that shall contain your tracking number, you can click this number and it shall take you straight to the relevant courier services tracking page. You are also able to find the tracking number on the relevant order on the purchase history page, this shall also be hyperlinked so that it shall take you straight to the relevant courier services tracking page.
* The term 'excessive' is used here as we monitor this on a case by case basis but we usually will contact you if the shipping quote we receive from the courier is larger than 35% of the total order value.
** In such cases, we will discuss the risks involved by attempting to ship the item prior to shipping it. We will then usually offer you the choice if you wish to proceed or cancel. We reserve the right to refuse a refund of the product if it is destroyed by customs after this discussion has taken place.