Delivery Times & Order Processing Information
To offer our customers a wide range of products, we made the decision to categorize products as either available for Immediate Shipment or Special Order.
Products are marked as Special Order within the product page, there will be a tab below the description stating "This Item is Special Order!".
These Special Order products are in stock but they are not held in our warehouse - when you place an order for these items, they are processed externally and then shipped to us so we can re-package them, check them over and send them out to you.
This is great as we can offer a wider range of products to customers but has the immediate down-side of a slightly longer processing time, resulting in a longer delivery time to you.
Products that are Special Order will have an extended processing time of up to 10-14 days. Once processed and ready to ship, you'll receive an email confirming this and tracking information for the Shipment part of your orders journey.
We always use trusted couriers such as Royal Mail, DPD, FedEx and DHL.
If items are available for Immediate Shipment, they'll be processed within the same or next working day. These are popular items and those that are seasonal or limited edition. This range is changing constantly and we are making efforts to make more and more lines available for Immediate Shipment.
Check Out & Cart
Check out on our store is easy and simple - we've minimized the amount of information that you'll need to enter and checking out should be a breeze.
If you've got any specific requests or information you need to tell us about - please add this in the Order Note box on the cart page.
Our stores primary currency is United States Dollars (USD). This means that all transactions are processed in USD. We recently added functionality to the site to allow worldwide shoppers to check out in any currency. This means that when you visit our site, you should see the prices of items in your home currency rather than in USD. If for some reason they're not showing in your currency, you can change that with the currency converter at the bottom left of every page.
The restrictions of enabling the functionality of check out in multiple currencies is that you must check out using Credit Card (almost all cards are supported) to be charged in your own currency. If you use PayPal or Sezzle (Buy Now Pay Later) you will be charged in USD and currency conversion fees may be added to your transaction by either PayPal or Sezzle.
Unfortunately these charges are out of our control and we will not offer discounts or refunds for such charges. We suggest you check out using Card Payment to avoid them.
Bank Fees or Other Charges
We have actively worked to make sure that shopping at Dressage Performance is as easy as possible - this means that we accept a huge range of different card types, including American Express and all major credit cards.
We offer checkout in all formats in USD to make it easier for our biggest customer base which prefer to use USD as their check out currency. By doing this, we have taken on all fees for conversion ourselves at our side and do not pass any fees or extra charges on to you for processing your payments.
Unfortunately there may be some bank charges that are out of our control - these may be charged to you after your purchase. Such charges should be taken up directly with your card provider or bank. We are willing to support you in any claims that you wish to raise with these providers but we will not refund or take responsibility for such charges.
If you have any problems with check out or with currency or payment, please don't hesitate to get in touch with us: